Better Business Bureau of Greater Kansas City

Better Business Bureau of Greater Kansas City’s mission to promote trust in the marketplace has made the organization a business leader since 1916. BBB sets standards for marketplace trust, celebrates business role models, calls out substandard marketplace behavior and creates a community of trustworthy businesses and charities


We endeavor to promote business excellence, providing guidance and support to businesses that helps provide a better customer experience through quality products and services.

We do this by:

  • Setting standards for marketplace trust

  • Encouraging and supporting best practices by engaging with and educating consumers and businesses

  • Celebrating marketplace role models

  • Calling out and addressing substandard marketplace behavior

  • Creating a community of trustworthy businesses and charities

Products & Services

  • Business and Charity Profiles: provides a marketing tool for businesses and charities that includes information to help consumers with buying or donating decisions

  • Public Education / BBB ScamTracker: issues tips and warns the community about scams or unethical business behavior

  • BBB Military Line: works with the military to bring financial literacy training, tips, fraud alerts and smart investing resources

  • Dispute Resolution: solves disputes between businesses and consumers

  • Investigations: BBB investigates companies and their business practices

  • Advertising Review: reviews and challenges misleading advertising

  • Business Training and Guidance: education, resources and events designed to help create better and more profitable businesses

  • Accreditation: BBB accredited businesses have met accreditation standards, including a commitment to make a good faith effort to resolve any complaints. They pay an annual fee for review and monitoring for continued compliance and for support of BBB services to the public.

Services Provided

Business Planning

  • Business Plan Consulting, Development and Review

Management Issues

  • Leadership/Professional Development


  • Advertising/Brochure Design
  • Award Recognition
  • Student Marketing Projects

Networking Organizations

  • Small Business/General

Nonprofit Development

  • Organizational Audits


  • One-on-One Counseling

Internship Programs and Student Services

  • Internship Program
  • Student Marketing Projects
Contact Information
Kim Hale
1000 46th Street
Kansas City, MO 64112