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Strategic Customer Care: Make Sure Your Customer Service Team Can Manage Any Situation

Does your customer service team have a system and process to handle any situation? Have you ever thought “I would never say that to a client” after hearing your customer service rep on the phone? Would you like your customer service reps to feel comfortable up-selling? Does your team have an effective questioning strategy on the phone? These topics and more are what I would cover in this class. Materials, worksheets, and a book drawing would also be included.


Wednesday, Nov 20 @ 8:00 am - 9:30 am
No Price to Attend


Black Archives of Mid-America- B2.4
1722 E 17th Terrace
Kansas City, MO 64108
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For more information contact:
Eddie Herman
Sandler Training - ESD
(816) 558-1294

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