Download the Kansas City Startup Guide or the Startup Guide for KC Innovators to map your first steps toward starting a business.
Request your Personal Action Plan online or call 816-235-6500, and you'll get a (free) customized checklist of the next steps and low- to no-cost resources ready to help you reach that next milestone or clear that next hurdle.
Meet the entrepreneurs and resource providers who Create KC—and see how KC is improving access to ideas, talent and capital with KC's state of entrepreneurship reports.

5 Gestures of Trust: Connecting Customer Experience to Increased Revenue

Focusing on customer experience is more than "just the right thing to do". Excellence in customer experience leads to loyalty. Loyal customers mean increased profitability. The BBB's 5 Gestures of Trust is a great framework for evaluating your customer relationships for optimizing profits. Consumers see most business transactions from a human perspective, not a financial one. We want The 5 Gestures to assist scalers in focusing on how these 'human qualities' can manifest in business activities for improving customer experience and profitability.


Friday, Nov 22 @ 10:00 am - 11:30 am
No Price to Attend


GEM Theater- G2.1
1615 E 18th Street
Kansas City, MO 64108
Get Directions »


For more information contact:
Jennifer McGlothen
Better Business Bureau of Greater Kansas City
(816) 399-5044

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