Join Childcare Consultant and Small Business Coach, Judy Bumpus, for Week Two of this three-week series exploring the business side of childcare.
Week Two Topics: Excellent customer service involves providing timely and attentive service, BUT what does it actually look like for childcare businesses? This session will include customer service tips, ways to let a "bad" customer go, collecting fees, and implementing your policies. You will continue to fill out your parent handbook with this information.
Course Overview: Judy will walk you through the business tools for success, including a parent handbook, policies to protect your profits, and building a business plan. Using Judy’s templates and expertise, you will have the opportunity to create a handbook tailored to your business goals. In addition to the virtual events, all participants can schedule one-on-one sessions with Judy to help complete templates.
- Explore tools available to help your childcare business succeed
- Receive templates to create your own parent handbook and business plan
- Schedule a one-on-one session with Judy to complete templates
Viewing Format: Facebook Live on the Square One Facebook Account