UMKC Innovation Center partners with the university and the community to spark and sustain entrepreneurial efforts within our region and across the country.

KCSourceLink connects KC entrepreneurs to the right resource at the right time.

MOSourceLink connects Missouri entrepreneurs to the right resource at the right time.

Whiteboard2Boardroom connects entrepreneurs and businesses to technologies available for licensing.

Digital Sandbox KC provides early-stage proof-of-concept support for digital products.

Missouri Small Business & Technology Development Center provides technical assistance to startup and existing businesses.

ScaleUP! Kansas City helps businesses with revenues around $200K scale toward their first $1 million.

Missouri Procurement Technical Assistance Centers helps local businesses obtain government contracts.

KCInvestED helps investors learn more about investing in KC startups.

SourceLink® helps communities nationwide build vibrant and vital entrepreneurial ecosystems.
UMKC Innovation Center
UMKC Innovation Center
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Strategic Customer Care: Make Sure Your Customer Service Team Can Manage Any Situation

Wednesday, November 20 @ 8:00 am - 9:30 am • Organized By Sandler Training - ESD
1722 E 17th Terrace, Kansas City, MO 64108


Does your customer service team have a system and process to handle any situation? Have you ever thought “I would never say that to a client” after hearing your customer service rep on the phone? Would you like your customer service reps to feel comfortable up-selling? Does your team have an effective questioning strategy on the phone? These topics and more are what I would cover in this class. Materials, worksheets, and a book drawing would also be included.
Eddie Herman
Sandler Training - ESD
(816) 558-1294
November 20 @ 8:00 am - 9:30 am Add to my Calendar
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Black Archives of Mid-America- B2.4
1722 E 17th Terrace
Kansas City, MO 64108
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