UMKC Innovation Center partners with the university and the community to spark and sustain entrepreneurial efforts within our region and across the country.

KCSourceLink connects KC entrepreneurs to the right resource at the right time.

MOSourceLink connects Missouri entrepreneurs to the right resource at the right time.

Whiteboard2Boardroom connects entrepreneurs and businesses to technologies available for licensing.

Digital Sandbox KC provides early-stage proof-of-concept support for digital products.

Missouri Small Business & Technology Development Center provides technical assistance to startup and existing businesses.

ScaleUP! Kansas City helps businesses with revenues around $200K scale toward their first $1 million.

Missouri Procurement Technical Assistance Centers helps local businesses obtain government contracts.

KCInvestED helps investors learn more about investing in KC startups.

SourceLink® helps communities nationwide build vibrant and vital entrepreneurial ecosystems.
UMKC Innovation Center
UMKC Innovation Center
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The Wow Factor of Customer Service

Tuesday, June 25 @ 9:00 am - 12:00 pm • Organized By Gladstone Area Chamber of Commerce
Northland Innovation Campus, 6889 N. Oak Trafficway, #400, Gladstone, MO 64118

About

At this workshop, you’ll learn the best practices of customer service to make your front-line service providers the absolute best

  • First Impression – You never get a second chance to make a good first impression. First impressions have the ability to literally make or break your business!
  • Customer Experience – People may forget what you said, but they’ll never forget how you made them feel. The customer experience will determine if you have a one time or a long term customer!
  • Be Attentive – Excellent service requires sincerely attentive customer interactions. Listen to understand not simply to respond!
  • Take Customer Ownership – Establish the right connections with each customer by getting them what they need and where they need to be. Offer solutions not excuses!
  • Service With a Smile – A smile doesn’t always equal great service but great service usually always starts with a smile! A smile is more than a positive outward expression, it’s a positive inward attitude!
  • Personal Touches – Ensure outstanding client experiences by putting personal touches on the customer service they receive. Make your customers feel like more than just a number!
  • Lasting Impressions– Ask the proper questions to leave an amazing lasting impression. How customers perceive your business is eventually what will make your business sink or swim!