The General Services Administration (GSA) is holding a coast-to-coast hackathon on Wednesday, June 19, 2019, aimed at bettering the customer experience (CX) of products in government.
Improving customer experience is a top priority throughout the federal government, as described in the President’s Management Agenda. Customer experience can refer to the external customers and internal customers. This hackathon, they will be focusing on both. The participants will be including the newly-released U.S. Web Design System 2.0 in their solutions.
Throughout this all-day hackathon, taking place simultaneously at eight GSA locations nationwide, participants will evaluate real-world products and iterate on ideas for making the customer experience better in GSA applications.